What is insurance restoration?
Insurance restoration is the whole job of returning a damaged property to the condition it was in before the loss, paid through a claim. It runs in three stages. Mitigation stops the damage spreading. Remediation deals with anything hazardous, mould in particular. Reconstruction rebuilds what came out.
Mitigation, the first 72 hours
Extraction of standing water, structural drying with air movers and dehumidification, board up and tarping where the building is open, and removal of material that cannot be saved.
The goal here is not repair. It is to stop today from becoming worse than yesterday, because water and smoke both keep moving after the event is over.
Remediation, where it applies
Mould, sewage contamination and smoke residue need containment and specific handling rather than ordinary demolition. This stage exists so the rebuild is not sealing a problem inside a wall.
Not every loss has one. A burst clean water supply line caught quickly may go straight from drying to rebuild.
Reconstruction, the part people mean when they say restoration
Framing, insulation, drywall, ceilings, flooring, trim, doors, cabinets and paint, back to pre-loss condition. It is ordinary construction, run to an insurance scope and documented as it goes.
This is where most of the money and most of the schedule sit, and it is the stage most often handed to a different company than the one that dried the building.
Why the word matters
Restoration and reconstruction get used interchangeably, and they are not the same thing. A mitigation firm that calls itself a restoration company may only do the first stage and leave when the fans come out.
Ask any company you are considering which of the three stages they actually perform. We do all three, so the crew that opened the wall is the one that closes it.
Still Want Someone to Look at It?
Send photos and a description and you get a written price with the scope spelled out. Open every day, 7:00 AM to 7:00 PM. Emergency response in 24–48 hours for urgent property damage.